When newsrooms are covering difficult and emotional trying stories, editors can offer support via email outreach as well as personal contact. In the days following 9/11, Henry Freeman, editor, The Journal News, used self-disclosure to connect with his staff, sending out e-mails in which he talked about his own emotions and the impact of the tragedy on the metro N.Y. community. He urged reporters to treat victims’ families with dignity and to take care of themselves.
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